Trying to Retrieve a 3cx Database n am getting the followi

[HYas1]

Goodmorning Everyone,

Right now I am trying to retrieve the 3cx Database from my old computer to new one.

I am getting the following error when I try doing this?

Does anyone know why this is the case?

Any help would really be appreciated

 

[mylove4life]

Re: Trying to Retrieve a 3cx Database n am getting the follo

are you loged in as admin on the system?

 

[HYas1]

Re: Trying to Retrieve a 3cx Database n am getting the follo

Yes, have rechecked. It is an admin account.

I also restarted and ensured all the updates were up to date.

But I still see this error.

Let me try to restore other databases and check to see if there is anything wrong with the actual file OR 3cx program.

 

[HYas1]

Re: Trying to Retrieve a 3cx Database n am getting the follo

Still not working.

Something seems to be stopping it from connecting? Can it be my virus scanner or the 3cx software?

The other choice I have is to do everything manually... That's going to take a long time though.

 

[mylove4life]

Re: Trying to Retrieve a 3cx Database n am getting the follo

Is the database from the same version?

 

[HYas1]

Re: Trying to Retrieve a 3cx Database n am getting the follo

Yes!!! It has been solved!! Looks like I installed in the wrong version, my old computer had the newer version in it and my newer computer had the older version installed in it.

Anyway, thank you so much for your help!!

 

[HYas1]

Re: Trying to Retrieve a 3cx Database n am getting the follo

Okay, another problem now.

Everything was working well so I decided to restart my new laptop that had the 3cx program on it and now I am getting the following error?

What went wrong? Any ideas?

 

[mylove4life]

Re: Trying to Retrieve a 3cx Database n am getting the follo

none on that one, anyone else think of anything!

 

[MichaelB_3CX]

Re: Trying to Retrieve a 3cx Database n am getting the follo

Hi, Check if your 3CX configuration service is running?
Did you restart all and immediately tried to login?
You need to wait until all services are up and running.
Thanks

 

[HYas1]

Re: Trying to Retrieve a 3cx Database n am getting the follo

3CX configuration service

How can I check that?

Also I gave it some time before logging in and got the same error. Sometime it lets me log in but then after that it logs me out and this error message comes. Also I am not sure if this might affect things but my 3cx system on my old computer is still running at the moment (although I have deleted the voip provider there to prevent calls coming through that way). Does that make any difference?

 

[HYas1]

Re: Trying to Retrieve a 3cx Database n am getting the follo

Anyway, the reason I decided to do all this & put 3cx into a new computer was because many times during the morning after 4am, the system doesn't work as in it doesn't take in incoming calls. I did a quick fix for this by telling the girls in charge of answering the phone to start the morning by doing a test call to the voip number and if it is not working then to restart the 3cx system. This always does the trick.

We also experience this problem after the internet goes down (I understand why it happens during the downtime but after we reset the router and fix up the internet, the 3cx system needs a restart to get to work again and continue accepting incoming calls).

If there is any way to prevent this from happening then I can gladly go back to using my old computer because this new 3cx installation (one new computer) is giving me lots of troubles.