Trying to use Web Client to My System, but IP is Blacklisted. Help!

[davyboy2471]

I am in the initial setup of My Fanvil V65. I have the system setup; however, when I go to login to the web client, I am getting a message that "An IP is Blacklisted". Im not sure where to begin to get this resolved. I read in forum posts that 3CX has a Blacklist that isnt accessible, but how do I know which IP needs to be addressed and how to get it removed so that I can continue the setup of our system?

Can anyone help me with this?

Thanks!
Dave

 

[Charles_3CX]

First, you must ensure that the IP phone you are trying to use as a router phone uses the correct firmware: 2.12.16.20.

Once the phone is on the correct firmware, wait for 24 hours till the IP is automatically released from the blacklist, delete the IP phone from he user, and then add it it back.

 

[Felicia King]

I think I just learned another reason why I prefer the premise or self-hosted instance of 3CX. In the case of an IP appearing in the blacklist, it is quick and easy for the admin to clear that after verifying that the connection should be cleared. I was not aware that this was a restricted feature in hosted systems.
Or am I misinterpreting this post?

 

[Charles_3CX]

This will be the outcome when you try to add a router phone with the incorrect firmware.

 

[Luisbetomen]

I have the same problem, please Help

 

[Charles_3CX]

I have the same problem, please Help

What is the firemare version if the IP Phone you are trying to add to your SMB system?