Solved Turn off call waiting audio notification (BEEP Sound) for call queues.

[Wunan]

Hi All

Our staff is struggling with the annoying call waiting BEEP sound while on a call received via a call queue. I understand if I turn off "Accept multiple calls", second call will not come and there will not be any BEEP sound. But the call queue is not handling this well. Even while "Accept multiple calls" is turned off, staff is still hearing the BEEP sound while they are already on a call received via a call queue. Call queue shouldn't be doing this because it is a queue where callers are supposed wait there until an Agent becomes available.

Any help on turning this off would be greatly appreciated.

Thank you in advance.

 

[Alphabetic]

What version of 3CX are you using?

Update to the latest build.

Factory reset a phone and use the default template and test again

 

[Wunan]

Hi All

I think I have found the problem. When the second call comes from the same number as the first call, then the phone BEEPS, otherwise it works perfectly. This means, when I tested, I made the second call from the same number as the first call. This is the reason the problem occurred. Now when I made the second call from a different number, the phone doesn't BEEP inside and the call stays in the QUEUE peacefully.

Thank you very much for your valuable time for both

kieferschild and Chris​

 

[VasilisV_3CX]

Glad to hear you solved the issue @Wunan. I'll close this now, feel free to open a new thread if you require anything else!