Hi peoples I've just replicated a report of agents having issues responding to users via the SMS chat feature.
When testing the config The following error appears
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<html><head> <meta data-fr-http-equiv="content-type" content="text/html;charset=utf-8"> <title>500 Server Error</title> </head> <body text=#000000 bgcolor=#ffffff> <h1>Error: Server Error</h1> <h2>The server encountered an error and could not complete your request.<p>Please try again in 30 seconds.</h2> <h2></h2> </body></html>
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Agents are experiencing a similar message 'Error 500'.
Twilio's request inspector report:
Any other reports out there of something similar?
When testing the config The following error appears
--
<html><head> <meta data-fr-http-equiv="content-type" content="text/html;charset=utf-8"> <title>500 Server Error</title> </head> <body text=#000000 bgcolor=#ffffff> <h1>Error: Server Error</h1> <h2>The server encountered an error and could not complete your request.<p>Please try again in 30 seconds.</h2> <h2></h2> </body></html>
--
Agents are experiencing a similar message 'Error 500'.
Twilio's request inspector report:
| sourceComponent | "14100" |
| httpResponse | "500" |
| url | "https://messaging.3cx.com/v2/webhook/XXXXXX/twilio/sms/XXXXXXXX" |
| ErrorCode | "11200" |
| LogLevel | "ERROR" |
| Msg | "Internal Server Error" |
| EmailNotification | "false" |
Any other reports out there of something similar?
