Two accounts on Yealink T46S

[F.barbier]

Hi, I found a way to provision two account in the yealink template... See Below,

#######################################################################################
##                           Account2 Basic Settings                                 ##                                                                         
#######################################################################################
## X ranges from 1 to 6;
##account.X.enable =

account.2.enable = 1
account.2.label = %%extension_first_name%% %%extension_last_name%%
account.2.alert_info_url_enable = 0
account.2.display_name = %%extension_first_name%% %%extension_last_name%%
account.2.auth_name = abc123dE45
account.2.password = ABC123De45
account.2.user_name = 0001
account.2.sip_server_host = %%param::pbxpublicip%%
account.2.sip_server_port = %%param::sipport%%
account.2.outbound_proxy_enable =
account.2.outbound_host =
account.2.outbound_port =
account.2.sip_listen_port =

#Configure the transport type; 0-UDP (default), 1-TCP, 2-TLS, 3-DNS SRV;
account.2.transport = 0

My Question is:

Is it possible to ring the second account over the first even if there is a call in court or if there are calls in the queue?
(not just ringing in the ear but really the device ... In other words, at the old-fashionned way.)

 

[Clément Rousseau]

Hi,
what is the purpose of this ?
to be able to answer multiple queue calls ? if so its something frequently asked and I hope 3cx will do it soon, and they was a bypass way by changing a setting, I forget the name but you will find answer fast on the forum.
or just to have 2 users for one phone ? and in this case hot seat feature is probably best.

anyways your question depend a lot of which phone are you using as even yealink templates are not always the same, and I am almost sure the ability to ring the secound account over the phone depends on which phone too.

 

[AWS2P]

they was a bypass way by changing a setting, I forget the name but you will find answer fast on the forum.

surely this one set to "1" to allow multiple calls

 

[3CX_M]

You could set up multiple extensions on a Yealink phone. Most allow at least 6-10 or more SIP's. You can manually configure this. If you want calls to try Ext 1 first, then set a forwarding after designated time to FWD to Ext 2 and so on. Do you want the user to be able to access multiple extensions at the same time? Or just so the phone is ready should Bob sit there, or Mary, etc.

 

[leejor]

what is the purpose of this ?
to be able to answer multiple queue calls ? if so its something frequently asked and I hope 3cx will do it soon, and they was a bypass way by changing a setting, I forget the name but you will find answer fast on the forum.

Are you thinking of the Parameter ALLOWUSEBUSYOPTFORGROUP ? It hasn't come up for a while, so I'm not certain if it is still available in V16. It's use was always risky, there were warnings about untended consequences.if you choose to use it. There have been a number of requests to have the "feature",accept multiple calls from Ring Groups (not direct calls), to a set.

 

[F.barbier]

it's a request from one of my client.

For example, I programmed two extensions (1001 and 1002) on the same device.

If I am using a line on the extension 1001 and I receive a call on the second line (so on ext 1002) I would like the device rings over the call.

For now we only hear a little "beep" in the handset but my client would like the device to ring and with another ringtone over the current call.

My client is a medical clinic. The extension 1001 is the extension of one of the receptionists.

And there is an emergency line that doctors call. I have programmed an inbound rule that sends directly to the extension 1002. As mentioned earlier, we only hear a small beep and the '' linekey3 '' button is blinking saying there is a call on the second line .

To be sure to get the attention of receptionists, my client asks me to program the device to ring if the emergency line receive a call even if the receptionist is online.

I tried to do a "RG" but since the receptionists all have a queue, the "RG" do not even happen it falls directly into the "destination if no answer"

(sorry for the bad expressions, I'm from Quebec and french forums is s**** lol)

 

[leejor]

If I am using a line on the extension 1001 and I receive a call on the second line (so on ext 1002) I would like the device rings over the call.

For now we only hear a little "beep" in the handset but my client would like the device to ring and with another ringtone over the current call.
[/QUOTE
That behaviour is going to be a function of the set itself, not 3CX. The rational being that you are at the set, on a call, and it is going to be "overkill" (not to mention, annoying to most people) to audibly ring the set when you are should be aware (tone and flashing key), that you are getting a second call. If the person chooses to ignore (which many will), they (and all those around them) have to listen to a loud ring, until the call times out to the next destination.

 

[Clément Rousseau]

Hi,

ok I understand why you want to do this. But why trying to put 2 extensions on the same phone to do that ?

just put one extension 9999 on the phone as agent of ring group or queue 1001 (with long time before end of queue).
on the phone allow 9999 to recieve mutliple calls. Redirect 1002 to an IVR with no choices and after 1 seconde this go directly to extension 9999. This should do what you want.

If its not clear pm me in French

 

[leejor]

He fact that the set will not ring, and just gives a beep in the earpiece, is a design of the set. 3CX simply sends an Invite, the set reacts that way it is programmed. Most users do not want the set ringing when they are right there, on another call. The beep is meant to be descreet enough to not bother others, if they chose to not answer.
If you don't get a reply here, you might ask on the Yealink Forums. There may also be another make of set that will do this for you.

You might consider adding an ATA, connected to a ringer, that is programmed to the second extension. It could be placed nearby, giving a louder alert.