Two Active 3CX Extensions - Using Zoiper or Second Mobile App with 3CX v20

[rock1]

Tried to search for this but couldn't see anyone that had asked or done this on the KB.

We have a customer that has 3CX and has two companies on the same 3CX. Most people either work for one or the other company so just need a single extension for which company they work for.

A few of the middle/senior managers would like to have an active or live extension for both companies. So would need two concurrent active extensions live on the same Android mobile ideally.

So we can use the 3CX soft phone no problem for one Android mobile for one extension. Rather than having two extensions, with only one able to be active and switching between the two. Or having one as the primary active, then the secondary not active but forwarding all calls to the active primary.

Is there a way to setup the 2nd extension on Zoiper or a 2nd Android app for the 2nd extension? In effect to get two extensions active/live at the same time. So calls can come in to both extensions all the time without have to have call forwards or switching between extensions on the 3CX mobile app?

 

[Alphabetic]

3CX Supports SIP standards so it's possible to set up on a SIP compatible client.

You'll need to make sure this extension you use doesnt have "block non-tunnel connections" checked.

I have tested this in the past and have had an extension working in Zoiper.

 

[rock1]

Awesome, thanks for that

You don't have any config on Zoiper you could share do you please?

Last time we configured Zoiper and similar there were Auth ID fields etc. but these seem to have disappeared on v20 now.

 

[bitn2]

I am not sure this will work with zoiper... With android you can use the same app two times... like cloning one app. But i cant help you there, i am an ios user.

 

[Alphabetic]

Awesome, thanks for that

You don't have any config on Zoiper you could share do you please?

Last time we configured Zoiper and similar there were Auth ID fields etc. but these seem to have disappeared on v20 now.

 

[rock1]

Thanks for that both

Gives me a couple of options to work on at getting a solution for them.

 

[rock1]

Got it working OK on the same Android mobile with 3CX soft phone on one extension and the other extension on Zoiper. Seems to work OK so far but just doing some more testing.

 

[VoIPTools]

I wonder happen if two calls came in at the same time but on different extensions. Would they compete with each other for focus?

 

[fxbastler]

Would they compete with each other for focus?

Dependant on the smartphone settings: yes. I see it myself with the 3CX app, zoiper, baresip and the smartphone sim card calls (sometimes more than one). But there are only one answer because: one mic and one speaker.

 

[KyriacosS_3CX]

one mic and one speaker

Give it a couple of years and they'll be forcing us to use earbuds (not included) and take out the build in mic and speaker

#wheresmyheadphonejack

 

[fxbastler]

...or we must use the multichannel Bluetooth integration - implanted directly in the head.
It already exists, it's just not ready for mass production yet. But I'll live to see it.