Two Instances | DNS Issues

[lcadmin]

Good morning,

I have for some reason two instances running on my account that is conflicting with DNS. I don't remember setting up two, but I now have to access the correct instance by IP address rather than hostname.

Who would I contact to see on how to take down the incorrect instance and make sure the DNS is working on the other?

Thank you,

LCAdmin

 

[Saqqara]

Where you say two instances, guessing this is one license , one 3CX FQDN but the fqdn is reporting two IP addresses.

Connect to the 3CX management console, under settings - network settings. What are your settings for 'External IP Configuration'

If static - does the IP address match your wan IP. If it does not, change the IP, if it does change it to dynamic.

 

[lcadmin]

From looking at the IP's, looks like both are hosted in Google Cloud, so both are dynamic addresses.
The instance I don't want anymore has network settings, the other instance that we want up does not have that option

 

[JohnS_3CX]

Hi @lcadmin

Did you ever install a free hosted version of 3CX for evaluation?

 

[lcadmin]

We did to test 3CX. I was also told someone else had set one up as well but didn't tell us about it. Is there a way I can shut down the instance I don't want anymore?

Thank you

 

[YiannisH_3CX]

Hi @lcadmin

Please send me a p.m. with the instance details so we can look into it.