two seperate time for after hrs

[rickreeves]

is there someone that has figured out how to send calles to two different numbers for after hrs
one from 5 till 11pm and another for after 11 pm till 8 am in morning.
I was trying to figure if I could do it with break time slot but where does calls go in that time to voice mail
any other thought
thanks rick

 

[leejor]

You can do some "customization" of call routing, by passing through a "dummy" extension, then making use of the forwarding options available for that extension.

 

[rickreeves]

You can do some "customization" of call routing, by passing through a "dummy" extension, then making use of the forwarding options available for that extension.

thanks I will look tomarow

 

[AWS2P]

Try with exceptions in Forwarding rules in extensions

 

[rickreeves]

can I use * for all calls routed to this ext. also I wanted to have it forwarded to set hrs from 11 pm to 730 next day but it would not let me set second time to following morining
thanks rick

 

[AWS2P]

Yes * is to catch all traffic. time range is 24h hours a day not more so if you start monday 11 pm and want to finish 7h30 am on next day you need to set
Monday
11 pm to 23h59
tuesday
00h am to 7h30 am

 

[rickreeves]

then on Tuesday if I set first on to 730 and set second on to 22hrs
thanks rick

 

[AWS2P]

not complicated , you just set time range you need for each days, each time range is over two days you create a new range to be continued until end of hour you want.
Repeat that setting for all days in the week you need to do the same