Uh oh... problem...

[TheBigEye]

I started getting this message this morning in my logs and none of my calls are going through.

[CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '66.227.100.222'; From: '1713668****'; To: '1713481****; Rline: '1713481****'; Contact: '1713668****'

Has anybody seen this before?? I have no clue where that IP address came from... it's not in my 3cx system and is not the IP address at my office.

 

[TheBigEye]

anybody??? I need to figure this out and fast... none of my calls are going through. I have checked my VOIP providor and all is well with them (Junction Networks). When I make the call, I see the call in the server logs, but then get a message saying that the number is out of service.

Any help would be greatly appreciated.

 

[N_G]

You are using an unsupported VOIP provider. Therefore you will have to tune it yourself. For that particular error, see this FAQ as a starting point

http://www.3cx.com/support/source-id-errors.html

 

[archie]

Moreover, you're using version 3.x, which is not as well adjustable to defferent providers as version 5.1 is.

 

[TheBigEye]

It has been working fine until this past Friday. I went ahead and upgraded to the latest version, but I'm not as familar with some of the options in this version. I'll play around and see if I can get it working.

 

[TheBigEye]

Well I fixed the registration problem with the voip provider and can now receive calls, but I can't make calls now. Here is a copy of the log for an outgoing call. I know that the voip provider isn't on the approved list, but this was all working just fine. I have upgraded to the newest version and would just like some pointers as to what I need to look for to get it working. I'd appreciate any help.... Thanks.

15:13:12.191 Call::Terminate [CM503008]: Call(7): Call is terminated
15:13:12.160 Call::RouteFailed [CM503014]: Call(7): Attempt to reach [sip:1713875****@10.0.0.17;user=phone] failed. Reason: Not Found
15:13:12.160 CallLeg:nFailure [CM503003]: Call(7): Call to sip:713875****@sip.jnctn.net:5060 has failed; Cause: 404 Not Found; warning: Noisy feedback tells: pid=24853 req_src_ip=76.231.215.166 req_src_port=5060 in_uri=sip:713875****@sip.jnctn.net:5060 out_uri=sip:713875****@jnctn.net:5060 via_cnt==1; from IP:66.227.100.20:5060
15:13:12.004 MediaServerReporting::SetRemoteParty [MS210002] C:7.2:Offer provided. Connection(transcoding mode): 76.231.215.166:9012(9013)
15:13:11.785 CallCtrl:nSelectRouteReq [CM503004]: Call(7): Calling: VoIPline:10000@[Dev:sip:*****@sip.jnctn.net:5060]
15:13:11.785 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:1713875****@10.0.0.17;user=phone]
15:13:11.785 MediaServerReporting::SetRemoteParty [MS210000] C:7.1:Offer received. RTP connection: 10.0.0.102:11508(11509)
15:13:11.785 CallLeg::setRemoteSdp Remote SDP is set for legC:7.1
15:13:11.785 Extension:rintEndpointInfo [CM505001]: Ext.200: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PolycomSoundPointIP-SPIP_501-UA/1.6.2.0041] Transport: [sip:10.0.0.17:5060]
15:13:11.754 CallCtrl:nIncomingCall [CM503001]: Call(7): Incoming call from Ext.200 to [sip:1713875****@10.0.0.17;user=phone]
15:13:11.754 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:1713875****@10.0.0.17:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.0.0.102:5060;branch=z9hG4bKa8f6369bFE1C32B2
Max-Forwards: 70
Contact: [sip:[email protected]:5060]
To: [sip:1713875****@10.0.0.17;user=phone]
From: "Ira Rozen-HTS"[sip:[email protected]];tag=8CEBCFC-E43D3415
Call-ID: [email protected]
CSeq: 2 INVITE
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Proxy-Authorization: Digest username="200",realm="3CXPhoneSystem",nonce="12852072791:71c012c23c3aa22ef92f6fa930d497ba",uri="sip:1713875****@10.0.0.17:5060;user=phone",response="97998e0176357518a56e880caaef232e",algorithm=MD5
Supported: 100rel, replace
User-Agent: PolycomSoundPointIP-SPIP_501-UA/1.6.2.0041
Allow-Events: talk, hold, conference
Content-Length: 0

 

[TheBigEye]

Anybody???? I'm desperate for some direction to resolve this problem.

 

[archie]

15:13:12.160 CallLeg:nFailure [CM503003]: Call(7): Call to sip:713875****@sip.jnctn.net:5060 has failed; Cause: 404 Not Found; warning: Noisy feedback tells: pid=24853 req_src_ip=76.231.215.166 req_src_port=5060 in_uri=sip:713875****@sip.jnctn.net:5060 out_uri=sip:713875****@jnctn.net:5060 via_cnt==1; from IP:66.227.100.20:5060

This line clearly states that your provider doesn't know how to route number 713875****

 

[Kevin Attard Compagno]

Hi there

an addition to Archie's comment:

When a VoIP Provider responds with "404 Not Found" it means that it has received the request, has tried to reach the destination, but the destination (as specified) cannot be reached, because as far is it (VoIP Provider) knows, the destination does not exist.

By far the most common cause for this is incorrectly specified destination number - maybe you need to add an area code? or maybe a country code? or a prefix (0 or 1) for the area you are trying to reach?
Or maybe you are trying to access a destination that the service you have purchased cannot reach.

Your VoIP Provider's support should be able to assist you with this issue.

One other possibility, though a "404" response would be a bit unusual for it, is if the account you are using has insufficient credit for placing outbound calls.

Hope this helps

Kevin