Unable to accept call via 3CX Webclient

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Karolina1232

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Jan 28, 2019
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Hi.
I've got a problem with accepting call via webclient. I've got register two accounts (handsets) under one device and only one possibility is that I can accept it via handset only. "Accept" field in webclient is inactive but fields "decline" and "divert to voicemail" are active.
This is the scenario:
Scenario:
  1. In webUI add 3CX provider, Provider or PBX profiles → Edit → set System 3CX, type IP address, check CSTA → Active, "Yes", External "No"
  2. Add and register 2 handsets with 3CX provider. Handsets register is correct with SIP and CSTA checked
  3. In 3CX Webclient call from one handset to another
  4. Call is visible in Webclient
 
Hi,
Anyone maybe know what may caused this problem?
 
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