Unable to access Admin Portal after the upgrade to V20

[mmbogo]

Hello,

I got a notification on an available update and I went ahead and upgraded, I was kicked out and now I cannot log in. I tried to change the password but it can only log me to the 3CX Customer Portal but not the admin. Any ideas? any way out of this?

 

[TheodorosG_3CX]

Are you using the credentials of the System Owner extension?

 

[mmbogo]

Unfortunately, I don't remember who was set as the system owner or the password. I tried using the emails that I am sure are related to this account but I'm unable to move further. Some more details are attached.

 

[TheodorosG_3CX]

The PBX though shows at is still in V18, did you update to V20?

 

[mmbogo]

This information is from the online customer portal, I'm Unable to log in to my admin console. The last activity that I did was click on the update, and I was immediately logged out, since then I have not been able to log in.

 

[TheodorosG_3CX]

Note that the upgrade to V20 requires some time. Did you rebooted the machine before it complete the upgrade?
If you try to login do you get a "server error"? Are the PBX services running?

 

[mmbogo]

Thank you for your response so far. We waited for more than one hour and nothing seemed to be happening, all the phones also went offline.
Yes, I get a "server error" when I try to log in.

I'm able to log in to the CLI console(Debian), No 3CX service found.

 

[TheodorosG_3CX]

This indicates that the upgrade was corrupted.
At this point you need to reinstall and restore your latest backup.

 

[ArtsCom]

Hello,
same problem here.
We updated the hosted on 3CX service and got this error:
10012 Your 3CX Debian OS failed to update

We have access to personal dashboard with old password but not to admin console.

Phones are working correctly

If we go to previous link we used to log in (https://artscomsrl.my3cx.it/#/app/default) we get a 404 error!

Thanks in advance

 

[Charles_3CX]

Hello,
same problem here.
We updated the hosted on 3CX service and got this error:
10012 Your 3CX Debian OS failed to update

We have access to personal dashboard with old password but not to admin console.

Phones are working correctly

If we go to previous link we used to log in (https://artscomsrl.my3cx.it/#/app/default) we get a 404 error!

Thanks in advance

Try this link https://artscomsrl.my3cx.it/, and then if you know the email you have set on the system owners extension and this email is unique on only this one extesnion, try the forgot password option.

 

[ArtsCom]

1M dollars question: is it the former Admin Console deprecated and now everything has been implemented in the new dashboard(the one with the gears bottom left corner?

 

[Charles_3CX]

1M dollars question: is it the former Admin Console deprecated and now everything has been implemented in the new dashboard(the one with the gears bottom left corner?

This is the case. Yes, in v20, there is no longer a management console, only an admin console.

 

[ArtsCom]

Thank you so much, it is time to take confidence with the new Admin Console!

 

[Charles_3CX]

Thank you so much, it is time to take confidence with the new Admin Console!

Yes, this may take some getting used to, but you will eventually find that it is easier to use as everything is in one place; you will no longer have to switch between the web client and the management console, for example.

 

[[email protected].]

Hello, i have upgraded the server to V20, how ever the management console is not accessible " Server Error " this is hosted on the Cloud server running on Debian 12. Do 3cx services change naming after upgrade?

 

[Guillaume Bourgeois]

Hello, i have upgraded the server to V20, how ever the management console is not accessible " Server Error " this is hosted on the Cloud server running on Debian 12. Do 3cx services change naming after upgrade?

No, same name.

No changes will be made.
It simply lists the status of the services :

# the list of 3CX services
services=(
    3CXAudioProvider01.service
    3CXCallFlow01.service
    3CXCfgServ01.service
    3CXEventNotificationManager.service
    3CXFirewall.service
    3CXGatewayService.service
 #   3CXHotelModule01.service ## Uncomment if your 3CX PBX is using the hotel module.
    3CXIVR01.service
    3CXMediaServer.service
    3CXPhoneSystem01.service
    3CXPhoneSystemMC01.service
    3CXQueueManager01.service
    3CXSystemService01.service
    nginx.service
)

# Initialize a list to keep track of down services and check each service's status
down_services=()
for service in "${services[@]}"; do
    if [[ $(sudo systemctl is-active "$service") != "active" ]]; then
        down_services+=("$service")
    fi
done

clear

# Display down services, if any
if [[ ${#down_services[@]} -eq 0 ]]; then
    echo -e "All services are operational\n"
else
    echo "The following services are down:"
    printf "%s\n" "${down_services[@]}"
    echo
fi

# Clean up all used variables at once
unset services down_services service

Next, you can check if the 3CX files are owned by the correct user ;


No changes will be made.
It only checks the ownership of the files and folders :

# Find and list files and directories not owned by 'phonesystem',
output=$(
  sudo find /var/lib/3cxpbx/ -not -path "/var/lib/3cxpbx/Bin/nftables.conf" -exec ls -ld {} + |
  awk '{
    if ($3 != "phonesystem") {
      type = ($1 ~ /^d/ ? "directory" : "file");
      print "Incorrect owner for " type ": " $9
    }
  }'
)
clear

# Check if output is empty and display appropriate message
if [[ -z "$output" ]]; then
  echo "All files and directories are owned by the correct owner."
  echo -e "\n"  
else
  echo "$output"
  echo -e "\n"  
fi

# Unset the variable to clean up
unset output

 

[[email protected].]

Hi Guillaume,

Thank you for this however i noticed that the upgrade was unsuccessful. Luckily i took a backup before upgrading and restored. The following day i managed to upgrade the system to V20 using the simplest method of downloading V20.iso.
Thank you so much for your response on the above