Solved Unable to add a second X4u v2 as a router phone

[COM-TEL]

Our customer has a professional license and all is up to date.

The customer operates from two locations with separate internet access.

At location 1 we have succesfully configured a X4u V2 as a router phone but when we try and add another X4u v2 as a router phone at location 2 it will not auto provision.

Both phones have the olatest firmware.

Both locations are on separate networks so I would have thought it was possible to have two router phones, one at each location to service the normal extensions.

What am I missing?

 

[SteveITS]

v18 or v20? As I recall v18 only allowed one router phone per extension.

 

[COM-TEL]

Apologies....v20

 

[COM-TEL]

UPDATE:

We have managed to manually configure the second phone to allow the extension to work, but we get this error message in relation to the phone being a SBC

Phone (Mac Address) of extension 2010 is behind SBC Fanvil X4U-V2 (2006) which has no known local IP yet!

 

[JohnS_3CX]

when we try and add another X4u v2 as a router phone at location 2 it will not auto provision.

Why will it not provision if the first one did just fine from another location? What is different at the 2nd site that prevents your phone from fetching provisioning?

We have managed to manually configure the second phone to allow the extension to work, but we get this error message in relation to the phone being a SBC

Manual provisioning will not work on router phones. Find and fix the original issue instead:

- ensure the event log shows the MAC delivered successfully to RPS
- ensure there are no typos in the MAC, and that the model is indeed V2
- ensure the PBX webclient is reachable from the phone's network location
- ensure the 2nd location does not have DHCP options enabled, affecting provisioning

Also it goes without saying, but "latest" is not a firmware version
Always state your exact version because it makes a difference to someone who knows the specifics of your model.

 

[COM-TEL]

Why will it not provision if the first one did just fine from another location? What is different at the 2nd site that prevents your phone from fetching provisioning?



Manual provisioning will not work on router phones. Find and fix the original issue instead:

- ensure the event log shows the MAC delivered successfully to RPS
- ensure there are no typos in the MAC, and that the model is indeed V2
- ensure the PBX webclient is reachable from the phone's network location
- ensure the 2nd location does not have DHCP options enabled, affecting provisioning

Also it goes without saying, but "latest" is not a firmware version
Always state your exact version because it makes a difference to someone who knows the specifics of your model.

UPDATE:
Issue was with the local network not allowing access. Once access granted the phone provisioned as normal.

Thank you for your assistance.