Solved Unable to add new users to an existing call queue

[markoh]

Hi all,

I recently onboarded some new staff members and set each of them up with an extension on 3CX v20.0 (Build 1620). Each person has been assigned to a department, but when I try adding them to an existing call queue there is no Users tab appearing (there is if I try creating a new call queue).
Does anyone know of a workaround for this?


Thanks in advance.

 

[Alphabetic]

Is your existing Q in the same dept as the user trying to edit?

 

[markoh]

Is your existing Q in the same dept as the user trying to edit?

Yes, I'm fairly sure I had previously only needed to ensure the users were added to the relevant department and they were automatically added to the queue, but this is not happening now.

 

[OlegR_3CX]

Hi there.
Is this screenshot if you log in as a system owner user?

 

[markoh]

Hi there.
Is this screenshot if you log in as a system owner user?

Yes, I am set as the system owner user.

 

[markoh]

@OlegR_3CX would you have any advice on how to resolve this issue?
I need to get these new hires active on the call queues sooner rather than later.

 

[markoh]

I figured out what was going wrong here - user error!
I have the new hires added to the correct call queues now (had mistakenly been looking at a GRP extension previously)

 

[OlegR_3CX]

Thank you for the feedback and glad you have found the source of the issue.
I will now close this thread.