Unable to Answer Calls on Firefox, Chrome, Edge, Chromium After Upgrade to V20

[WNY-Brian]

We just upgraded to V20 ...

When we set "Call using" to browser there is no popup or ringing sound on the web interface. The status light does blink red.

When we set "Call using" to the desk phone, the browser dialog to accept the call opens, but it does not ring.

We have tried this on multiple web browsers, and with and without the PWA

Does anyone know how we can get this working again?

 

[SteveITS]

Ensure notifications are enabled...the bell icon in the upper left of the web client.

 

[Styberg]

Just adding to this V 20.0.6.724

Ringer is set to ON, and do get the status light does blink red as well. The 3cx installed app will ring normally and expected. We need the web interface to ring as this is the only way to view Video intercom calls.

 

[SteveITS]

OK but are notifications enabled? Screen cap:
The bell is not visible if they are. Or you can reset the settings for your URL in your browser and allow them again, I've seen a couple posts over the years that can help.

 

[Styberg]

Thanks Steve, though I was able to find this being the culprit on my end we have it working now thank you for the quick reply!