Unable to Archive Recordings

[cyberdemon]

Hello, our instance of 3CX for a client is not letting us archive their recordings. Whenever a recording is selected and marked as Archive, this is the error that pops up. Currently this doesn't affect our how our recordings are saved as we use a third-party recording manager that is able to pull recordings just fine. Honestly I don't really understand what it's telling me. Any insight would be appreciated.

Recording archiving failed due to the following reason: Renci.SshNet.Common.SshOperationTimeoutException: Connection failed to establish within 30000 milliseconds. at Renci.SshNet.Abstractions.SocketAbstraction.ConnectCore(Socket socket, IPEndPoint remoteEndpoint, TimeSpan connectTimeout, Boolean ownsSocket) at Renci.SshNet.Connection.ConnectorBase.SocketConnect(String host, Int32 port, TimeSpan timeout) at Renci.SshNet.Session.Connect() at Renci.SshNet.BaseClient.CreateAndConnectSession() at Renci.SshNet.BaseClient.Connect() at _3cxFilesystemImplementations.SFTP.SftpFileSystem.CreateSftpClient(LocationSettings settings) at _3cxFilesystemImplementations.SFTP.SftpFolder.CreateSubfolder(String name) at TcxRecordings.RecordingData.Archive(Boolean justUpload) at ManagementConsoleJS.Services.RecordingsOperationsService.<>c__DisplayClass10_0.<<Archive>b__0>d.MoveNext()

 

[Charles_3CX]

You need to check the remote active location settings.

The errors refer to a connection timeout: Connection failed to establish within 30000 milliseconds.

Meaning the connection was not possible. Check the logs from your archive location as to why this may happen.

But ensure that the location is one of the below.




But not any of this which are not supported: https://www.3cx.com/docs/manual/backup/

1. Amazon S3 buckets
2. AWS Transfer for SFTP managed service
3. MS Azure Blob Storage