Unable to Call 911 from WebClient or IPPhones

[Eduard Lavilla]

created a emergency number rule but when we dial from the ip phone it just sound like busy, and from the Web Client the call gets cancelled right away and the "not Answered" is visible from the call logs. any thoughts?

 

[VoIPTools]

Please provide information about your outbound rule. I suspect there is a problem with your rule. Also, remember that outbound rules are tested from the top to the bottom. Make sure your 911 rule is the top most rule.

 

[leejor]

Have you checked the Activity Log (Verbose), for details on one of the failed calls?

 

[SteveITS]

created a emergency number rule but when we dial from the ip phone it just sound like busy, and from the Web Client the call gets cancelled right away and the "not Answered" is visible from the call logs. any thoughts?

If it isn't set up in Settings/General Settings/Emergency Numbers (bottom of page) I believe it gets processed as an extension and if x911 doesn't exist that's what you see.

Also of note 933 is a common number to test the caller ID/911 address info, though I know at least one SIP provider uses 922.