Unable to change Key Detail : Company / Contact

[thetissot]

Hello

I try to modify the name of the license (and the name used for sending emails) and when I modify this information via the customer portal, the information is overwritten by the old data as soon as I synchronize the license.

Do you have an idea?

 

[AWS2P]

have you used the licence owner email you register for portal access?

 

[thetissot]

Yes i use the Ownership email to connect to portal and change the detail.