Solved Unable to click Ok button

[Omar Ali]

Can anyone assist with this issue, as I have been having it for quite some time now.
When making any type of changes to some user extensions in the 3CX console and I click the ok button to save nothing happens, does anyone know why or having the same problem. Keep in mind only some extensions give this issue where you are unable to make any changes to them and click Ok to save them.

 

[YiannisH_3CX]

Hello @Omar Ali,

As a first step make sure that you are using a supported browser like Firefox or Chrome. Also try to access the management console from a incognito tab to avoid any cache issues.

The other thing you should check is if all options of the extensions are correct. In a lot of cases when the OK button does not do anything that means that some setting in one of the extension tabs is not correct. Navigate to all tabs and make sure that all is correct and information is not missing from mandatory fields.

 

[Omar Ali]

Hello,

I Have tested Firefox, chrome and Edge and they have all produced the same issue, unable to click the OK button to save user changes.

However after much troubleshooting I have resolved this issue by deleting the extension and recreating it, this works now, thanks

 

[YiannisH_3CX]

Glad to see the issue has been resolved