Unable to connect Salesforce phone dialer with 3CX using CTI adaptor URl or can't find any XML file in 3CX for call center of Salesforce.

[anujgoel]

Hello team,
Urgently required any related solution. I'm unable to connect Salesforce phone dialer with 3CX using CTI adaptor URL and can't find any XML file in 3CX for call center of Salesforce. If anyone has any solution please provide ASAP. From where we have to get XML file in 3CX.
Also use 3cx own URL in CTI adaptor it shows error(Link refuse to connect) I don't know that is any access issue from salesforce or 3CX. If anyone have any solution kindly connect.
Thanks

 

[TheodorosG_3CX]

Salesforce dialer cannot be integrated with the 3CX PBX. You may check the below guideline for the Salesforce integration and what it offers:
• https://www.3cx.com/docs/salesforce-crm-integration/

 

[anujgoel]

Salesforce dialer cannot be integrated with the 3CX PBX. You may check the below guideline for the Salesforce integration and what it offers:
• https://www.3cx.com/docs/salesforce-crm-integration/

Is there any solution from which we can connect 3CX with Salesforce softphone dialer? And please let me know that is feasible or not.

 

[TheodorosG_3CX]

There is no integration of the 3CX PBX with the CRM Dialer.
The only available option is the 3CX Click2Call which can divert numbers from the CRM to clickable url and route calls directly from the CRM to the 3CX Desktop App or Web Client.

 

[anujgoel]

There is no integration of the 3CX PBX with the CRM Dialer.
The only available option is the 3CX Click2Call which can divert numbers from the CRM to clickable url and route calls directly from the CRM to the 3CX Desktop App or Web Client.

Thanks for the info. Could you provide any document or setup link so that I can setup Click2Call functionality in my salesforce with 3CX.

 

[TheodorosG_3CX]

Click2Call is installed on your browser and not installed in the CRM or the PBX:
• https://chrome.google.com/webstore/detail/3cx-click2call/baipgmmeifmofkcilhccccoipmjccehn

 

[anujgoel]

I want this type of CTI dialer(mentioned below) in Salesforce that is integrated with 3CX. Also this CTI dialer shown on many videos or blogs. But we were unable to connect it with 3CX. It shows this link refused to connect and we can't see any UI. I think there are some access issue from our 3CX account or missing some steps. Please review it and provide the solution.

 

[TheodorosG_3CX]

This is a CTI dialer in Salesforce. This is not tested neither supported from our side.

 

[Evolute IT]

I want this type of CTI dialer(mentioned below) in Salesforce that is integrated with 3CX. Also this CTI dialer shown on many videos or blogs. But we were unable to connect it with 3CX. It shows this link refused to connect and we can't see any UI. I think there are some access issue from our 3CX account or missing some steps. Please review it and provide the solution.

This is not the kind of thing that "just works" with any PBX. There are requirements and 3CX does not support any of those CTI dialers.

 

[anujgoel]

Thanks. I have another query that how can we get all the recording links of 3CX in salesforce. Is there any API doc or any specific solution. Please check.

 

[Evolute IT]

Thanks. I have another query that how can we get all the recording links of 3CX in salesforce. Is there any API doc or any specific solution. Please check.

There's no way directly in 3CX. We do have a module for something like this tho but it won't work if you are hosted by 3CX.

 

[anujgoel]

Can you please provide the details of the module that you mentioned in above reply.

 

[Evolute IT]

Can you please provide the details of the module that you mentioned in above reply.

It's a module that checks for new recordings and can send by email, upload the file to a server and more.

 

[anujgoel]

It's a module that checks for new recordings and can send by email, upload the file to a server and more.

Is this existing module in 3CX. Can you please provide the module name or from where I got that module in 3CX.

 

[Evolute IT]

Is this existing module in 3CX. Can you please provide the module name or from where I got that module in 3CX.

No, it's not from 3CX nor in 3CX. It's something we sell ourselves as 3rd-party integrators.