Unable to delete VM's from Webclient or through phone

[kseba77]

I have a single user who can not delete her voicemails. We see them all listed in the web client but when we try to download or play we get an error about the file not found. Deleteing seems to work but does nothing. We tried refreshing and logging out and back in. Any ideas?
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[Evolute IT]

Is this a Windows or Linux instance? You will need to delete the XML files that have no .wav associated. Those are directly in the 3CX Data folder.

 

[kseba77]

It is on Linux. I will delete them manually but why would something like this happen? Is there a known bug or other reason?

 

[JohnS_3CX]

Hi,

You will have to look into it further. Find the folder where the voicemail is stored and compare its contents versus what you see in the webclient.

You will have to check and see if the owner and rights have been messed with by anyone, because the user "phonesystem" will not be able to manageme the voicemails if someone changed rights and ownership in the filesystem.

- Also what version is the PBX?

- What browser are you using?

- What version is the browser?

Important points above so please check and get back to us