Unable to download XML file for provisioning Grandstream HT802

[JohnMitchell]

Hi all,
I need to configure a HT802 ( using these instructions https://www.3cx.com/voip-gateways/grandstream-ht-fxs/ ) but am unable to download the XML file, I get security warning which is fine and say to keep the file and then I get a network error.
Our system is in AWS Lightsail
It is V18 (2)

I have tried to download the xml file in windows 11 chrome & firefox ( incl incogneto mode )
Windows 10 - Chrome
Ubuntu - Firefox
I have even tried from my home IP address.

I have a client still on 16 and I can download the XML with ease.
Am I missing something?

Cheers
John
Auckland NZ

 

[JohnMitchell]

Update - I have narrowed this down to
I can download if I set the provisioning method to SBC
I Can not download if I set the provisioning method to Local LAN

What a pain.

John

 

[Saqqara]

As your system is in the cloud , you have to setup the ht802 using sbc. - as you have mentioned you can download this xml file

 

[JohnS_3CX]

Update - I have narrowed this down to
I can download if I set the provisioning method to SBC
I Can not download if I set the provisioning method to Local LAN

What a pain.

John

Exactly this. The file would be useless even if you were able to download it, because it would contain the wrong configuration.

As @Saqqara said, you need to install an SBC, and configure the HT802 in SBC mode, then download the file and upload it in your device.