Solved Unable to get Certificate

[hroberts65616]

I passed the Basic certification, however everytime I click on get Certificate I get the below message:


Can someone help me know what I can do to get this to work again?

Thanks.

 

[AWS2P]

If not already done try to clear browser cache

 

[hroberts65616]

That has been done a couple of times. My WOrk PC clears Cache and cookies on every startup, and i can't see it on this PC either

 

[hroberts65616]

Just took and passed the Intermediate Certification. Also unable to access that certificate from the management portal. At least this one I received an email on.

Anyone have any other suggestions?

 

[AWS2P]

this is 3CX staff has to investigate for your case. no one else can do something for you

 

[hroberts65616]

Yea I figured as much. Hoping they will see this. It can't be seen under my profile nor under the business profile.

 

[NickD_3CX]

Hi!

We'll look into this and try and get it resolved as soon as possible.

 

[NickD_3CX]

@hroberts65616
I think we may have found the issue and fixed it.
Try downloading the certificates again and let me know if its ok now.

 

[hroberts65616]

It works now. Thank you very much.