Hello, our users have a concern about the transfer search feature in 3CX. When transferring calls to a queue - for example, the Sports Queue - searching "Sports" returns both Sports and Sports Group Voicemail. This means users may accidentally transfer a customer to voicemail instead of the intended queue.
From what we can see, when a queue is created, 3CX automatically generates an associated object with the same name along with a group voicemail. There is no way to delete or modify this object, which is why both entries appear in the transfer search results.
There doesn't appear to be a native way to address this in V20. Is this something that could be considered for a future release, or is there a solution we may have overlooked that would help improve the experience for our users?
From what we can see, when a queue is created, 3CX automatically generates an associated object with the same name along with a group voicemail. There is no way to delete or modify this object, which is why both entries appear in the transfer search results.
There doesn't appear to be a native way to address this in V20. Is this something that could be considered for a future release, or is there a solution we may have overlooked that would help improve the experience for our users?
