Unable to listen/barg in calls made from 3CX mobile app through webclient

[simplilearn]

Hi,

We are running with 3CX version Enterprise 16.0.5.619, Some of our users are making calls though 3CX mobile app, But the problem is we are not able to listen the calls of those extensions.
no option is popping to barge in or listen to the calls. Please suggest us what to do on this.

 

[JohnS_3CX]

Hi @simplilearn

How about the basics, can you confirm that if the exact same user were to make a call via their webclient, their manager can listen in? (to confirm it is not just the Group Rights)

Do these calls happen to use the call pickup code by any chance?

Do you have a way to reproduce this?

 

[Alphabetic]

Are you trying to listen from the people view or the switchboard view