Solved Unable to log into PBX, but services remain up.

[Exco]

I'm having similar trouble to another thread that was posted today. However I'm sure that another PBX instance is not running, or at least should not be running at this time. I have also rebooted the system. I cannot log in from multiple sites with the same result.

 

[StavrosA_3CX]

Hello @Exco,

It is better not to share personal data through the Forum.
Please remove the screenshots.

 

[StavrosA_3CX]

As per our personal conversation there was a second machine running in Parallel causing the issue.
As discussed in the ticket :
Having two instances running the same time creates issues since the FQDN will switch between the two IP addresses, causing service degradation and interruption.

You need to find the self hosted instance and stop it. Then access your Hosted instance and restart the services.
This will force the FQDN to point to the correct IP.