Solved Unable to login as System Owner after upgrade to V20.1

[MCSupp]

After upgrading from V18.9 to v20 Update 1 (3CX self-hosted on Azure), we can not login.
The System Owner was assigned to extension 000 before the upgrade and the email address is known.
The password doesn't work and when I request a password reset, no email is received.
How do we recover the account access?

 

[bitn2]

The email address is unique?

 

[MCSupp]

The email address is unique?

Hi - and thanks for your response.

I believe the email address is unique. What are the implications if the email address is not?

 

[SteveITS]

3CX won't send a password reset/welcome email if the email is not unique. (i.e., it doesn't know which extension to reset)

 

[MCSupp]

Thank you for this information.

 

[TheodorosG_3CX]

If you have a recent backup you can check the xml file and see if there is a unique email and who is the System Owner.

 

[MCSupp]

Hi Theodoros

We examined the xml file and confirmed the System Owner as Ext 000 with a unique email address.
We found the System Owner email address was different to the information held on file for this 3CX instance.
With the correct email address, we have successfully reset the System Owner password and accessed the 3CX instance.

We are grateful for your assistance and other contributors also!

 

[OlegR_3CX]

@MCSupp Hi there.
Great news, and thank you for your feedback here.
We will not close this thread.
Have a nice day