Unable to login to management console. 3CX clients will not register

[EGK]

Our 3cx system went down today.
3cx client would not register.
Unable to access the management console.
The console address is http://korbut.3cx.us/
The PBX is hosted via free 3CX Google cloud.
I tried accessing the console from a different ip to make sure it is not black listed, but I still get the same "The connection has timed out" error.
I suspect the PBX instance crashed. How could I restart it? Or what should be done?
Does anyone have any ideas?
Thanks a lot in advance.

 

[techdummy]

Can you access the URL on port: 5001?
i.e https://korbut.3cx.us:5001
Also, check if the nslookup of your domain is giving the correct IP.

 

[techdummy]

I believe nginx service might have stopped. Starting it should fix the issue.

 

[YiannisH_3CX]

Hello @EGK

As mentioned in the p.m your hard disk capacity was at 100% and that forced the services to stop. You should be able to access the management console now

 

[EGK]

Is there any way I can access Google host and clean the disk or reset the services when needed myself?

 

[EGK]

I do have access to PBX now.
Thank you very much.
How could I delete all recordings myself?
Is there a way to download all recordings to my computer without having to mark every one of them individually?

 

[YiannisH_3CX]

Is there any way I can access Google host and clean the disk or reset the services when needed myself?

Since this is a free 3CX instance there is no way to access the machine. If you want to have access to the machine the PBX is installed on i would recommend migrating the installation in your own Google instance.

 

[YiannisH_3CX]

How could I delete all recordings myself?
Is there a way to download all recordings to my computer without having to mark every one of them individually?

You will need to individually download the delete the recordings in order to make space as there is no way to mass download and delete the recordings.