Unable to make International Calls from 3CX soft phone configured on Desktop and laptop

[viksym]

Unable to make International from 3CX soft phone configured on Desktop and laptop

 

[Alejandro_3CX]

Unable to make International from 3CX soft phone configured on Desktop and laptop

Hi, did you check the event log? What entries about the call do you have there?

 

[viksym]

Yes, I have checked but shows Not answer.

 

[Alejandro_3CX]

No, I meant Event Log.

Go to the dashboard and you will get the event log.

Also it is available in the Admin panel using the webclient or desktop app for the system admin / system owner l.

Please check it

 

[viksym]

Ohh I got you. Here is the Event logs.

 

[Alejandro_3CX]

Ohh I got you. Here is the Event logs.
View attachment 37171

That IP 203.160.8.75 belongs to your voip provider?

 

[viksym]

I think so. How I can check at 3CX . We have ISP Bursoserv . SIP truck added.

 

[Alejandro_3CX]

That’s your VoIP provider who is replying 503 service unavailable, you will need to check this with them.

PBX public IP it’s the one bounded to the FQDN