Solved unable to pickup parked call

[ihall]

All of the sudden today (after 1 year) one of my clients let me know the park calls were not working correctly. After doing some testing, it appears that they can park the call, but cannot pick it back up. The caller just sits on hold until they hang up. I also noticed that my license had expired and I could not communicate with the activation server.

All my phones have 2 parks programmed on BLF SP1 and SP2
All BLF used to light up green/red, but are dark now.
Also tried transfering to *01 and picking up *11. The *01 puts the caller on park, but *11 does not remove the person from park.
when the caller is put on park the Active calls shows the callee as SP0. I just cannot get the call "off park"

steps I have tried so far:
I restarted the system
I upgraded from 15.5.13103.5 to 16.0.2.910 (mostly to fix the license authentication issue)
License is now authenticated and I am on standard annual
restarted the system again

Any thoughts or suggestions? Thanks in advance for any help.

 

[Evolute IT]

All of the sudden today (after 1 year) one of my clients let me know the park calls were not working correctly. After doing some testing, it appears that they can park the call, but cannot pick it back up. The caller just sits on hold until they hang up. I also noticed that my license had expired and I could not communicate with the activation server.

All my phones have 2 parks programmed on BLF SP1 and SP2
All BLF used to light up green/red, but are dark now.
Also tried transfering to *01 and picking up *11. The *01 puts the caller on park, but *11 does not remove the person from park.
when the caller is put on park the Active calls shows the callee as SP0. I just cannot get the call "off park"

steps I have tried so far:
I restarted the system
I upgraded from 15.5.13103.5 to 16.0.2.910 (mostly to fix the license authentication issue)
License is now authenticated and I am on standard annual
restarted the system again

Any thoughts or suggestions? Thanks in advance for any help.

Well, if you're trying to pickup a call in SP0 using BLF SP1 or 2, it won't work. SP0 is another shared parking space, at the bottom of the list in the BLF Shared Parking list.

 

[Alphabetic]

Hi,

is your license free edition?

I'm sure I've read somewhere that the BLF LED doesnt work in free edition, I could be wrong.

 

[ihall]

It is the free edition.
I just typed the wrong number on the SP#.

 

[ihall]

It is the free edition.
I just typed the wrong number on the SP#.

I should say I just typed int he wrong SP# in the above post. It should have been SP1. Park is still not working

 

[JohnS_3CX]

Hi @ihall
What phones are you using? Are they running our supported firmware and templates after the V16 upgrade?

 

[jasit]

from the old nortel days I created a rewrite rule on the phones that extension 101 is SP0, we took the blf key off of everyones phones except reception. People had a tendency to pickup the flashing line at their desk. thinking it was for them. When reception does a office page they say "John line 101"

 

[ihall]

I think the upgrade to 16 fixed everything. I was troubleshooting from remote and the park did not work through the windows soft phone. When the employees came in and tested with the physical phone it worked. Thanks for the input. We are still on the free license. BLF is working and park is working. Just FYI

 

[JohnS_3CX]

Glad to hear it was resolved, if you face any future challenges feel free to open a new thread