Unable To Provision A Polycom IP335

[pcawthron]

Hello,

New user here with a home setup for testing VoIP 'phones. Config is:
- Windows 8.1 Pro 64-Bit running VMware Workstation 11.1.2
- a Windows 10 Pro VM running 3CX 14.0.44241.523
- a Windows Server 2008 R2 Datacenter SP1 VM as a DHCP server (its only role)

The first 'phone fully working is a Polycom IP5000.
The second found fully working is a Polycom IP331. This had a flashing date/time that I couldn't resolve but it has fixed itself while I've been typing this post. (That was going to be my first post.)

I now have a problem provisioning an IP335. It's the second IP335 I've tried so I doubt it is a faulty 'phone:

- the 'phone reports Revision: 4.2.1.0275 16-Nov-09 19:42
- I have reset the 'phone by holding down 1,3,5,7 and using '456' password
- the MAC address 0004F2354E86 is configured in 3CX with Model 'Polycom SPIP335 (Firmware 4)'
- the folder C:\ProgramData\3CX\Instance1\Data\Http\Interface\Provisioning\9w4rvetugj includes:
0004F2354E86.cfg
0004F2354E86-config.cfg
0004F2354E86-directory.xml
2345-12375-001.bootrom.ld
2345-12375-001.sip.ld

The 'phone hangs at 'Updating BootROM. Please wait.'

Any ideas, please?

Regards,

Peter
UK

 

[AlexanderHanna]

Question, how did you add the extension? Manually or did you import the extension details?

 

[pcawthron]

Hello AlexanderHanna,

Thanks for asking. Things have moved on a bit - my problem seemed to be the mix of files in the provisioning folder. I've learnt a bit more since then including a reinstall.

I have quite a bit working now - IP331, IP335, IP4000, 3CX Softphone For Windows (local LAN only) and a Patton SN4114 FXO with my home PSTN line connected. I did have an IP601 working before the rebuild and when time allows I'll revisit getting some legacy 'phones configured.

I have a few specific questions which I'll post individually and I'll make sure to look more promptly for any responses.

Regards,

Peter