Solved Unable to provision Snom M500 base

[Waldoppen]

Hi, we have a new Snom M500 base and M55 handset. I have followed the 3CX guide, factory reset it, updated to the required firmware but it will not provision. I have set it up on 3CX going via an SBC phone which is online and on the same network. I've only ever setup Yealink DECT bases which are always fine - I can't see the IP of the snom hitting the 3CX logs at all.

Any pointers?

 

[JohnS_3CX]

Hi,

Is this option disabled perhaps?

 

[JohnS_3CX]

Hi again,

After confirming with you it was disabled please do the following now that the option has been enabled:

1. Delete the base
2. Add it again
3. You can optionally confirm in Event Log that the RPS entry was delivered
4. Factory reset the base and wait a couple of minutes until it provisions

This model automatically registers all its extensions even before you assign handsets, so it should be visible in the Phones page or the Team page once registered.

 

[Waldoppen]

Amazing @JohnS_3CX ! Working perfectly after your instructions. Many thanks for the help!

 

[JohnS_3CX]

Glad to help! Just gonna link our guide here for this model for anyone reading this in the future
https://www.3cx.com/sip-phones/snom-vdect-phones/