Solved Unable to reach 3CX License Activation Server

[jakthree]

3CX v16.0.1.273 Linux on-site (three sites)

I have been unable to connect 3CX server for at least 3 days.

Management console - Check Updates
Unable to reach 3CX Updates server. Check your internet connection and try again.

Managment console - Refresh License
Unable to reach 3CX License Activation Server. Confirm that your Primary DNS Server is able to resolve activation.3cx.com

Management console - Terminal
[email protected]$ nslookup activation.3cx.com
Server: 192.168.1.1
Address: 192.168.1.1#53
Non-authoritative answer:
Name: activation.3cx.com
Address: 151.80.125.88

[email protected]$ ping 151.80.125.88
PING 151.80.125.88 (151.80.125.88) 56(84) bytes of data.
--- 151.80.125.88 ping statistics ---
18 packets transmitted, 0 received, 100% packet loss, time 17390ms

The name resolves but I cannot ping it.
Is activation.3cx.com server/site down?
Does the www.3cx.com website show the status of the activation server?

Maybe 3CX could add a site is up/down status somewhere on the Community page.
Thank you,

 

[Roberto Neves]

Hey, I know it won't help much but I can tell you that this URL (activation.3cx.com) is not pingable. So, If you cannot ping it, that's expected.

 

[jakthree]

That helps to know that the server does not reply to ping. Makes it tougher to know if it is online. I have three sites that have not been able to reach activation.3cx.com for updates or refresh license key info. The license is due to expire next year.
If I can't use ping to know if activation.3cx.com is online and updates/refresh don't connect then how do I tell if the server is online?

Thank you,

 

[jakthree]

I just checked for updates and refresh again. One of the three sites worked. The other two have not.
That at least answers the question if activation.3cx.com is down.
Thank you

 

[Saqqara]

This comes up alot on the forum

Change dns to google 8.8.8.8 or 8.8.4.4 ,

 

[jakthree]

Saqqara,
I added this to /etc/resolv.conf
nameserver 8.8.8.8
(left the other entries)

nslookup, check for updates and refresh license key are now working.
I don't understand why they would not work with my on-site DNS server, but if it isn't broke then don't fix it.
Thank you
Consider this thread solved