Unable to reach 3CX Updates server.

[peter osazuwa]

Hi,

Has anyone come across this message "Unable to reach 3CX Updates server. Check your internet connection and try again"

I can confirm no internet connection issues on our end and no outgoing connection block from a network viewpoint, as least non that we can see...

Cheers,
Peter

 

[Saqqara]

What version of 3CX are you running ?

At at guess, you are running V16, you need to upgrade to V18

 

[peter osazuwa]

What version of 3CX are you running ?

At at guess, you are running V16, you need to upgrade to V18

Thanks @Saqqara, we are on v18!

 

[ChrisC_3CX]

@peter osazuwa

Can you provide a bit more info on this:

1. Where is the PBX hosted
2. What exact OS is the PBX hosted on
3. What exact version of v18. check in "Dashboard >> Information >> Version"

 

[peter osazuwa]

Thanks @ChrisC_3CX

Hosted on-premise
Ubuntu
Version Number: 18.0 (Build 314)

Additional info:
Our 3CX works with Farsouth Comma iTA devices, in case it helps!

 

[ChrisC_3CX]

Hosted on-premise
Ubuntu

In that case I strongly recommend you migrate this instance to a 3CX Supported OS. Specifically, Debian 10 if you're opt for staying on Linux. Provided you'll keep this instance on-premise, you will have to use the 3CX ISO to deploy which can be found here along with an installation guide: https://www.3cx.com/docs/manual/installing-debian-linux-pbx/

You should be able to take a backup from the current instance so that you can use it to restore to your new.

 

[peter osazuwa]

Hi @ChrisC_3CX , I gave you the incorrect OS name. it runs on Debian 10.

 

[ChrisC_3CX]

Then that should be fine then, can you SSH to the instance and run the following commands then provide the output here:

cat /etc/resolv.conf

then

wget https://activate.3cx.com:443

 

[peter osazuwa]

# Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
# DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
nameserver 8.8.8.8
nameserver 8.8.4.4

 

[peter osazuwa]

--2022-04-05 14:04:57-- https://activate.3cx.com/
Resolving activate.3cx.com (activate.3cx.com)... 104.18.15.54, 104.18.14.54, 2606:4700::6812:f36, ...
Connecting to activate.3cx.com (activate.3cx.com)|104.18.15.54|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: ‘index.html’

index.html [ <=> ] 0 --.-KB/s in 0s

2022-04-05 14:04:57 (0.00 B/s) - ‘index.html’ saved [0]

 

[ChrisC_3CX]

Ok thank you.

Have you made absolutely any changes to 3CX default templates or created custom ones?

 

[peter osazuwa]

Not as far as I know...

The environment was set up 1 year+ ago and with an upgrade from v16 to v18 early this year, involving FarSouth team as we could not do a direct 3CX auto-update due to the ITA devices' virtual Gateway element that had to be handed by FarSouth team!

 

[ChrisC_3CX]

I was actually going to suggest that you also maybe reach out to them as I know that they use their own modules and repositories, because it might be a good idea that you upgrade the PBX to v18 U3 too. Have you perhaps already contacted them about this?

 

[peter osazuwa]

Yes, I am contacting them, keep you posted and thanks again.

 

[ChrisC_3CX]

You're very welcome! Do let us know what happens or if there's anything else we can do to help!