Unable to renew licenses

[caitlynlogan99]

I've just logged into our 3CX partner portal and it says "Not Renewable" under the expiry date of all our licenses, including ones that are due for renewal in the next week or so. We normally renew directly through our distributor, but does anyone have any insight into why they all says Not Renewable? Haven't noticed this before...

 

[ThinkSmart]

Just checked our portal and all of our licenses are showing this as well.

 

[KyriacosS_3CX]

Hi,

NFR/Free would be showing that. Are you seeing it for normal licences right now?

 

[Moaaz Hafeez]

I just checked our portal as well and its showing on all licences as well.

 

[caitlynlogan99]

Hi,

NFR/Free would be showing that. Are you seeing it for normal licences right now?

Hi,
Yes we have paid 4SC and above licenses that are showing Not Renewable. We have no free subscriptions.

 

[KyriacosS_3CX]

Hi,

Please check now.

Some normal Licences were marked as non-renewable when viewed in the Partner portal if they can only be renewed by a Distributor.

If there are any Keys still showing this that you believe they should not, do let us know.

Best,
KS.

 

[cantvchicago]

Speaking of licenses, I have a paid onPrem WIN v18 License which I'm trying to upgrade to onPrem Debian v20 but I don't want to tear my phones down without having an idea what's going to happen. I would have posted in the appropriate thread, but the forum won't let me post unless I have a paid v20 license. I need to upgrade my v18 to v20 but I'm not getting any guidance as to how to do that. Must I tear down my v18 phone system before I'm finished provisioning the V20 system?

 

[caitlynlogan99]

Hi,

Please check now.

Some normal Licences were marked as non-renewable when viewed in the Partner portal if they can only be renewed by a Distributor.

If there are any Keys still showing this that you believe they should not, do let us know.

Best,
KS.

Hi,
Our keys are now showing the renew button, except for NFR which is showing Not Renewable as you mentioned it would.
Thanks for the help!

 

[KyriacosS_3CX]

Speaking of licenses, I have a paid onPrem WIN v18 License which I'm trying to upgrade to onPrem Debian v20 but I don't want to tear my phones down without having an idea what's going to happen. I would have posted in the appropriate thread, but the forum won't let me post unless I have a paid v20 license. I need to upgrade my v18 to v20 but I'm not getting any guidance as to how to do that. Must I tear down my v18 phone system before I'm finished provisioning the V20 system?

Hi,

This recent forum thread might be a good starting point - although it covers a few bits that you will probably not need:

Post in thread 'Upgrade V18 on windows server to V20 on linux server. Also change FQDN from own to 3cx'

Aug 20, 2025

I have done this a few times. Here is a summary of the process I used when upgrading from v18 to v20U5; I don't know if any subsequent 3CX changes would impact the process now:

Prerequisites:

• Make sure you have designated a System Owner account in V18. Log in using that account to verify it has the correct access.
• You will need access to the 3CX portal using the License Owner's account.

V18 shutdown

• Initiate a backup with all data options checked EXCEPT License/FQDN. Make sure the backup is configured in 3CX to store in a remote location (not local).
• Uninstall 3CX...

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