Unable to Renew Subscription Without Hosted Option

[allhose_brandon]

When attempting to renew our subscription, the "Hosted" option is checked and greyed-out. From other forum entries for the same issue, it looks like 3CX support must change the account to remove the hosting option from renewals. As we have moved from 3CX hosting to Self-Hosted in the cloud, can 3cx support please uncheck the hosting checkbox for our account license renewal? Thank you.

 

[Guillaume Bourgeois]

3CX does not make any changes to accounts or licenses through the forum.
Please use the contact form:
https://www.3cx.com/contact/

 

[allhose_brandon]

Oh, my mistake. From these other forum entries for the exact same issue that 3CX seemed to resolve through the forum, I was under the impression that this was the correct course of action. I'll submit a contact form as well.

https://www.3cx.com/community/threa...nse-for-self-hosted-on-premise-system.127851/
https://www.3cx.com/community/threads/3cx-hosted-to-self-hosted-license-issue.124864/

 

[Guillaume Bourgeois]

From these other forum entries for the exact same issue that 3CX seemed to resolve through the forum

In any case, in the examples you referenced, they were directed to the appropriate department, as I have done.

[…] I have already attended to this and removed the hosting for you once I saw your email.

Please contact the appropriate department to answer this query using this form.

The contact form is the solution.. to reach the right department..