Unable to reset password of New Users on 3CX v20 (Latest)

[MalikA]

Unable to reset password of New Users on 3CX v20 (Latest). But successfully reset the password of existing user. Existing user receive the email of reset from 3CX but new user reset email never generate from 3CX.

 

[NicholasP_3CX]

On your dashboard, click on notifications



Check if you have the option to send the welcome email to the new users

 

[MalikA]

Hi Nicholas,
Yes it is already selected:

 

[MalikA]

Hi Nicholas,
Yes it is already selected:
View attachment 45901

 

[In2Support]

Unable to reset password of New Users on 3CX v20 (Latest). But successfully reset the password of existing user. Existing user receive the email of reset from 3CX but new user reset email never generate from 3CX.

It looks like we have a Similar case. Did You Solve it? Did you have M365 Sync enabled?


Are there even more People who experience this?

 

[MalikA]

It looks like we have a Similar case. Did You Solve it? Did you have M365 Sync enabled?


Are there even more People who experience this?

No It is not resolved yet. It is with only specific user. I created new user with different email address and They got welcome notification email and also password reset email.