Unable to reset password

[VISA MC]

We are trying to restore a backup to a new server for a client but we cannot login to their 3cx customer account to release the FQDN so we can restore from the backup. We've tried password resets and they are not being delivered. Is there any other way to release these FQDNs without logging into the customer account? I would really like to not have to rebuild these PBX's from scratch.

 

[Evolute IT]

We are trying to restore a backup to a new server for a client but we cannot login to their 3cx customer account to release the FQDN so we can restore from the backup. We've tried password resets and they are not being delivered. Is there any other way to release these FQDNs without logging into the customer account? I would really like to not have to rebuild these PBX's from scratch.

The backup file should contain the admin password as one of the parameters in the XML file.

 

[ChrisC_3CX]

Is there any other way to release these FQDNs without logging into the customer account?

Not really, you most definitely have to access the customer portal.

We are trying to restore a backup to a new server for a client but we cannot login to their 3cx customer account to release the FQDN so we can restore from the backup.

Why do you need to release it though? Are you going to be using a License Key that already has an FQDN bound to it but that is not the FQDN you want to use?

We've tried password resets and they are not being delivered.

Are you absolutely sure you're using the correct email address?