Unable to Reset the 3CX system owner password on Version 20

[Dilipkumar]

Hello,

I am unable to log in to the 3CX admin console for a 3CX system running Version 20, installed on a Windows 10 machine. Whenever I attempt to log in, I receive an "Invalid Credentials" error.

To resolve this, I tried using the "Forgot Password" option and entered the system owner email address. However, I am not receiving the password reset email from 3CX.

Troubleshooting Steps Taken:​

1. Verified that there are no issues with my mail server.
2. Confirmed that all required firewall ports for the 3CX SMTP server are open.

Despite these checks, I am still unable to reset the password or access the system.

Could you please guide me on how to successfully reset the password for the system owner account? Any assistance would be greatly appreciated.

Thank you.

 

[DimitrisL_3CX]

Hello @Dilipkumar,

Can you please open a ticket so we can check this?
Use the License key of the affected installation to open us a ticket from your portal.