Unable to save call Queue after modifications: Invalid hexadecimal character

[ndakena]

Hello Team
I have a customer using 3cx version 20. It was previously version 18 and was automatically switched to version 20. When we open the existing call queue and add direct DIDs, we cannot save. It says "Invalid hexadecimal character". Check the screenshot below. This appears to be unusual.


Has someone encountered this before? What is the issue?

 

[bitn2]

Do you have any special characters in the name of the extension 10?

 

[OlegR_3CX]

@ndakena hi there.
Can you please show us the screenshot error as well as put here what are the exact characters that you entered?
as @bitn2 advised, why not remove them and see how it goes?

 

[ndakena]

@ndakena hi there.
Can you please show us the screenshot error as well as put here what are the exact characters that you entered?
as @bitn2 advised, why not remove them and see how it goes?

I removed special characters and tried, but it still failed.

 

[OlegR_3CX]

Does it happen to that specific extension only? If you create a new extension with the same name, and add it in the same queue, does it make any difference?
As i cant replicate this from my side:

 

[ndakena]

Ok, when I select a different extension, it saves correctly. thereafter, I will change back to 10 and it works too, however, if I make another change different from the "Destination of no answer" I will need to first save with a different extension before going back to 10. This sound s like a bug or any thoughts?

 

[OlegR_3CX]

I am not sure if something is in the cache of the browser there, maybe you could also try opening it in an incognito window?
If you create a new queue and try to add the same user there and send to the destination no answer, does it give the same error?

 

[ndakena]

Hello @OlegR_3CX

I will try that and let you know.

Best Regards