Solved Unable to save changes to extension forwarding

[Derick]

I have a user that has one extension set to forward to another extension if he doesn't pick up after a certain amount of time. He now wants to change what extension get's forwarded to so I have tried changing it and then clicking the blue "OK" button at the top. It looks like it has saved the changes, it takes me to the phone provisioning tab (instead of taking me back to the user list) and when I click back to the forwarding tab I can see the change that I made is still there. but if I go anywhere else on the page and come back then the change hasn't saved. The same thing seems to happen for any change I make to that user.

 

[NikolasA_3CX]

Hi @Derick

From what you have described it seems that a setting in the Phone Provisioning tab of that extension is misconfigured. For example, if the user has an IP Phone provisioned via SBC, the SBC might not be selected from the dropdown menu.
Go to the phone provisioning tab of the user and check if all the settings are correct and try again.

 

[Derick]

Hi @Derick

From what you have described it seems that a setting in the Phone Provisioning tab of that extension is misconfigured. For example, if the user has an IP Phone provisioned via SBC, the SBC might not be selected from the dropdown menu.
Go to the phone provisioning tab of the user and check if all the settings are correct and try again.

You are correct, I guess that's why it kept taking me to that tab when I clicked OK. It was especially confusing because more than one of the provisioned phones for this user needed changes so it would take me to a provisioned phone that had no problems. Eventually I figured out that each phone needed to have a password change and one of them had no mac address (someone else set it up so I have no idea what's up with that). It would have been helpful if 3cx had displayed an error message telling me why it wouldn't save changes instead of just taking me to a page with no error messages.

Thank you for your help!

 

[NikolasA_3CX]

We are glad to be of assistance and that the issue has now been resolved.