Unable to save SMS profile

[Netvöktun ehf]

Hi,
i'm seeing multiple forum posts about same issue, most of them are solved, but I am unable to follow the same steps to solve mine.
And I am aware that 3cx support team is looking to find a solution to this problem, but I wanted to try to get help anyway.
So the problem is when I want to save the SMS profile, I cannot click the OK button and a popup will appear above the button saying "Feature available in 3CX Professional and Enterprise Editions."

What have I done to try to solve this:

1. Refresh license
2. Edit license without any changes... just clicking edit and then OK.
3. Create new admin user and re-try all steps.
4. Restart the virtual machine server
5. Restart the configuration server service.
6. incognito window
7. 3x different browsers (chrome, edge, firefox)

my system is up-to-date, license is Enterprise Annual, 18.0 (Build 314)..... with license and maintenance expiration of "12/22/2022 2:02:28 PM"
im almost to the point of trying to reinstall the server, with a backup configuration file with hardcoded message profile ;-) hehe....
can someone help ?

 

[Netvöktun ehf]

I updated my 3cx server right now.
and everything is working.

 

[PFSRick]

I am also having this same issue. I have tried all the steps above with no success. What else can I try? License is Pro, bulid is 461. I tried restarting all services, clearing cache, and restarting the configuration service again. I am still getting the "This feature is available in Pro or Enterprise" when I try to save the SMS profile.

 

[NickD_3CX]

I am also having this same issue. I have tried all the steps above with no success. What else can I try? License is Pro, bulid is 461. I tried restarting all services, clearing cache, and restarting the configuration service again. I am still getting the "This feature is available in Pro or Enterprise" when I try to save the SMS profile.

Please try waiting ~2 hours from now, then restart all 3CX Services. Once you do that, log back into the 3CX Management Console and repeating it.

If you still have a problem, you might have to contact 3CX Support or your 3CX Partner.

 

[TheSystemAdmin]

I am also having this same issue. I have tried all the steps above with no success. What else can I try? License is Pro, bulid is 461. I tried restarting all services, clearing cache, and restarting the configuration service again. I am still getting the "This feature is available in Pro or Enterprise" when I try to save the SMS profile.

Hello @PFSRick! Sadly, none of what is in this thread fixed the issue for me. I opened a support case and paid the $75 fee. They were able to replicate the issue and informed me my license was broken. I was given a new license and refunded the support ticket fee.

Edit: Super easy process working with their support team. The backup/restore was done in less than a few minutes with zero issues.

 

[PFSRick]

@TheSystemAdmin and @NickD_3CX Thanks for the info. I waited several hours, restarted all of the services, and tried again and am still having the same issue. I will contact support. Thanks for the help.