A call queue manger reported that they were unable to see more than a few days worth of calls when accessing recordings through either the PWA or the webclient (in Chrome). I confirmed that I'm seeing the same behavior with my PWA and webclient. As I scroll down through the call recordings, after a few screens of calls, they start over again with the most current recording, only allowing me to see about three days of calls. If I filter for a specific extension, I can go back a couple weeks, but I don't believe it worked like this before. We retain calls for 90 days and I can see and access calls from the admin console normally. Is this by design? Is there a limit to the number of recordings that can be presented through the apps? Do I need to provide admin console access to all of my call recordings managers?
I'm running Enterprise 18.0 u8.
I'm running Enterprise 18.0 u8.
