Solved Unable to see Call Recordings

Status
Not open for further replies.

JerN

Customer
Joined
Mar 24, 2017
Messages
17
Reaction score
3
When a call is recorded they are only visible from the admin console under recordings. Users are unable to retrieve their own recordings in the web client. Under the "Rights" for the extension "Allow downloads of call recordings" is enabled. Is there additional configuration that needs to be done to enable end user access or is this feature broken?
 
  • Like
Reactions: sv9080w3u02
This is the option you are looking for:
upload_2018-7-6_17-10-18.png
 
Perfect, that was exactly what I was missing. Thank you.
 
Status
Not open for further replies.

Forum statistics

Threads
111,886
Messages
589,560
Members
164,750
Latest member
KasunJay