Unable to see which Queue an SMS is coming from

[frozencrow]

Currently we have about 6 different queues to manage SMS communications from different marketing channels. This helps us with data driven sales attribution and budget allocation.
Right now the only way I can tell which queue an SMS is attached to is by using the select box in the top right and checking every single queue to filter the active messages.

Is there some way to see which queue a chat was sent from while in my recent messages?

 

[NicholasP_3CX]

Click on The 3 dots on the top right and select information while you are in a message



You will see the interaction history with the name of the queue

 

[frozencrow]

That's somewhat helpful. But in instances where an agent has initiated SMS and the customer hasn't responded yet, there's nothing there.

 

[Evolute IT]

That's somewhat helpful. But in instances where an agent has initiated SMS and the customer hasn't responded yet, there's nothing there.

If it's outbound, then it's not going through a queue so there's no indication.

 

[frozencrow]

Hmm, just got word from my client and it seems they're not seeing the interaction history at all now