This company has several users in the office (planning, administration) but most users (engineers) are out and serving their customers (using the 3CX app).
Whenever a customer is called by one of the engineers and this call is not answered by the customer the customer calls back and this call is answered by the office. How can the office find out which engineer made the call to this customer? Please, do not tell me to use System Management, Generate Call Reports. This simply does not work for a user who is answering a call and only needs to lookup who has made the call.
It would be great if it would be possible to share an extensions call log with another extension. This way you can just do a search with the called number and find out who made this call.
Whenever a customer is called by one of the engineers and this call is not answered by the customer the customer calls back and this call is answered by the office. How can the office find out which engineer made the call to this customer? Please, do not tell me to use System Management, Generate Call Reports. This simply does not work for a user who is answering a call and only needs to lookup who has made the call.
It would be great if it would be possible to share an extensions call log with another extension. This way you can just do a search with the called number and find out who made this call.
