unable to share screen in 3CX meeting

[dcook1313]

Hi guys,
I had posted this in another thread but figured I should create a new thread.
I had a conference meeting scheduled this morning and no one could see my screen after sharing it. i tried a couple of times but it would not work. I haven't had any issues with sharing my screen for meetings before and it was working earlier this week. I am running windows 10 so I am hoping something hasn't broken with their last set of updates.
I have made sure my camera has access in the windows settings but I never actually had a web camera.
I don't know if it would make a difference but I tried it with both quick meeting and conference and it didn't work in either.

3CX version 15.5.12227.5
Chrome: Version 67.0.3396.99 (Official Build) (64-bit)
windows 10 1709 64 bit

curious...why do I have to install 3CX call browser extension if I want to share my screen? I don't actually use it and it tries to turn data that is not a phone number into a phone number on our website.

thank you

 

[dcook1313]

Just wanted to add that since I cannot get this to work in Chrome, I have attempted in Firefox, I even loaded the 3CX call add on to firefox but attempting to select share screen in firefox is doing nothing. thank you

 

[YiannisH_3CX]

Hello @dcook1313

3CX version 15.5.12227.5

I think you are running a Beta build of SP5. The stable version of SP5 is 15.5.13103.5.
Please upgrade your system to the latest stable version and try again.

 

[dcook1313]

Thank you Yiannis, I will let our admin know. thank you again

 

[dcook1313]

Thank you Yiannis, I will let our admin know. thank you again

Hi again, I just wanted to get back and update the issue just in case anyone else was having this problem.
I ended up removing and reinstalling Chrome and then In the end we ended up having to hook up a webcab to my machine to get it to share my screen. I turn off the camera after connection and its fine then. I still don't understand what happened since it worked fine on Tuesday this week. thank you again.