Unable to Whisper / Barge

[Zack Bana1998]

Hi,

I am the manager for a group of extensions. From the 3CX desktop client, I am able to listen to the call but when i select the option for whisper / barge, the caller / recipient is unable to hear me. I have tested the mic and it works fine. Do you have any advice? Thanks.

Zack

 

[Saqqara]

What version of 3CX and build no ? ,also what version of 3CX client.

If running 15.5, does the web client do the same thing

 

[Zack Bana1998]

I am using verionsion 15.5.0. For the 3CX Client, I am using 15.5.12227.5

 

[YiannisH_3CX]

Hello @Zack Bana1998

Please note that the Barge in / Whisper feature is only available in Pro and Ent edition so make sure that you are running the correct licence version and try again. If you are running a Pro or Ent edition key try to re-activate the licence by navigating to Settings / Licence and try again.
https://www.3cx.com/ordering/pricing/

 

[Zack Bana1998]

Thanks. I am running the Professional version. I have tried to refresh license key but it still does not work.

 

[YiannisH_3CX]

In that case some further information are required. Is the PBX hosted or local? Are the extensions local to the server or remote? Can you also let us know of the exact build number of the PBX? You can see the exact build number on the Dashboard under the Information column.