Unanswered RG call to shared parking

[caitlynlogan99]

Is there anyway to put an unanswered ring group call into a shared parking space?

Have a customer that wants calls to come into a ring group, then if unanswered, calls will go to a shared parking space. Then they can pick up the call when they are available. I can't see an option for shared parking space under Destination If No Answer in the ring group.

Version 20.0 Update 2 (Build 715 Release)

 

[Evolute IT]

Try using "external number" and put an SP space. Note that only one call can be in an SP space at once. You might need something likena CFD that can check each parking space to see the first one available and transfer the call there. So the flow would be RG -> CFD -> SPx

 

[SteveITS]

Why would they not want a queue?

 

[NicholasP_3CX]

Why would you want to send it to a shared parking? The shared parking slot you define would only be able to handle ONE call. If that is already taken you would have a dropped call.

My advice is when handling any type of customer facing scenario, ALWAYS use a queue where they will be kept in the queue until an agent become available.