Understanding SC licensing

[hyperhosting]

Hello,

Currently we have 3 people answering a specific queue. We have a 4SC license and 4 inbound lines. I would like to add the ability for 2 more line to join the waiting queue, however the people answering the queue (thus being a part of a Simultaneous Call) will remain 3.

Will the 4 SC license cover me or I need to upgrade to a bigger one?

 

[Alphabetic]

1 SC is any call in or out whether it be internal, to voicemail or external.

With a 4SC license you will only ever be able to have 4 calls happening at once - this includes any other call between extensions or voicemail.

It would be pointless having anymore then 4 SIPs as they wont get used.

 

[TheodorosG_3CX]

You definitely need an 8SC license.