Hi,
We have been using 3CX for two or three years now and are really happy with it.
For the last few months, on and off, we have been looking at improving the way we communicate on multiple channels, phone, email, social media, so that we can have a dashboard of all these channels to be able to deal with them, and track what has been answered across multiple channels.
It seems that several of the CRMs are more angled towards call centres, or they have no support of 3CX, or when we find one that does, it does not really do what we want and for example its social media integration is more about posting, than bringing your messages and messagining into the same dashboard as email and seeing telephone calls as well.
I thought I was getting close with "Front" at front.com, but it seems that for the voice side they only support a handful of telephone systems, all of which seem to be cloud based.
What are some of you using? Either through the official supported integrations, or through your own work arounds?
I have tried searching for "front" in the forums, but of course their unfortunate choice of name means that a search for them in the forum brings up thousands of results!
We have been using 3CX for two or three years now and are really happy with it.
For the last few months, on and off, we have been looking at improving the way we communicate on multiple channels, phone, email, social media, so that we can have a dashboard of all these channels to be able to deal with them, and track what has been answered across multiple channels.
It seems that several of the CRMs are more angled towards call centres, or they have no support of 3CX, or when we find one that does, it does not really do what we want and for example its social media integration is more about posting, than bringing your messages and messagining into the same dashboard as email and seeing telephone calls as well.
I thought I was getting close with "Front" at front.com, but it seems that for the voice side they only support a handful of telephone systems, all of which seem to be cloud based.
What are some of you using? Either through the official supported integrations, or through your own work arounds?
I have tried searching for "front" in the forums, but of course their unfortunate choice of name means that a search for them in the forum brings up thousands of results!
